Customer Service Representative Training

Provides your frontline with information they need to excel. Each program includes a presentation for individual or group viewing on a computer screen or via a projector connected to a computer. The manual is searchable with quizzes, examples, and testing.

Length: 20 minutes each

Written and produced by Chaotic Solutions

Product
Price*

Order Online

Order by Fax

 
All 6 CSR CDs
$599/$699

Order by Fax


How May I Help You?—Discusses customer service skills from professional appearance, greeting customers, solving problems, and handling complaints to cross-selling.

$129/$229

Order by Fax


Keep Your Frontline Personnel Safe—Covers security measures bank personnel need to know and understand, including Bank Protection Act, actions to take before and during a robbery, bomb threast, kidnap situations, and suspicious mail.

$129/$229

Order by Fax


Role of Customer Service in Information Security—Discusses what information security is, how sensitive customer information can be compromised.

$129/$229

Order by Fax


Role of Compliance in Customer Security—Discusses the how Bank Secrecy Act identification requirements are important to customer security.

$129/$229

Order by Fax


Fraudulent Checks—Covers the different types of check fraud schemes and methods used to commit fraud.

$129/$229

Order by Fax


Regulation E—An interactive rich application that provides you with immediate and easy access to information about customer service and the requirements of Regulation E.

$129/$229

Order by Fax

* ICBA Member/Non-Member